Dumb Support: Got to stop sending files ...

On two recent separate occasions, I have sent out files to fix issues.

It was well-meaning, trying to get a quick fix to a reasonably small issue.

I've been writing code and providing support for nearly 40 years. I know better ... you can't interrupt the development flow to send out a quick one-off of a software. There are so many problems with this including:

• insufficient time to validate all the code
• insufficient time to check for errant code
• version control
• minimal (if any) testing

And, sure enough, my desire to help quickly backfired.

In the last issue, I found three lines of code that I have absolutely no idea how they ended up in the code stream. No idea whatsoever. Yet, there it was when I was debugging the reported issue.

And an update: shortly after starting this post, and before making it live, I had a third request for support on the same (or very very similar) issue. Did it again, sent out a third "quick fix" and back-fired again. Man, I think I need an intervention.

So sorry to user "Kevin" ... and very much appreciate the help in reporting the issue(s) and helping test the fixes.